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Defective products are exchanged or repaired at HB Computers at its discretion within 10 days from receipt (no refunds or credit). Given these return restrictions, all purchases are final, unless the product is defective. HB Computers is committed to customer satisfaction, and as a result of the industry standard imposing a no-return restriction on us, we are therefore obligated to adhere to the following return policy.Any deviation from the return process outlined above will result in a delay of your refund, an additional restocking fee up to 25%, and possibly a refusal of your return. You are responsible for shipping charges and insurance on all return shipments. Shipping and handling charges are non-refundable.All items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc. All items are subject to a minimum 25% restocking fee. If the supplier’s factory seal is broken, you may return an opened product for exchange within 14 days of your invoice date (if permitted by the manufacturer’s return policy). If the supplier’s factory seal is intact, you may return an unopened product for exchange within 14 days of your invoice date (if permitted by the manufacturer’s return policy).If the defective item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed defective. Once the item has been confirmed defective, the replacement will be shipped. Replacement product orders will not be shipped until the original item is received and inspected. All items must be in “As-New” condition in original packaging and returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc. All RA Numbers must appear on the shipping labels. Items received after 10 days will be refused. All products must be received to HB Computers within 10 days of receiving a Return Authorization Number.After 14 days from your invoice date, you will be required to contact the manufacturers directly to repair, replace or return their products. With manufacturer’s allowance, a Return Authorization Number may be requested within 14 days from the invoice date. No returns will be accepted without a Return Authorization (RA) Number.